Helps customers and resolves issues across the consumer platform.
What this role owns
Answer customer questions
Resolve issues quickly and kindly
Escalate and track problems
Feed insights back to product
Requirements & qualifications
Customer service experience
Clear written communication
Problem-solving
Patience and empathy
Software & tools
Help desk (Zendesk)
CRM
Live chat tools
Interested?
This is a founding seat — a chance to shape a brand and a platform from the ground up. We welcome expressions of interest ahead of formal openings.